FAQs-Pairing | Sense-U Video
Steps to troubleshoot pairing issues:
1. Make sure the selected WiFi network is 2.4G private WiFi network, and is not a public WiFi network requiring credential login on a web portal like the ones at airport.
2. Verify the entered WiFi password is right.


"Unrecognized QR code" Error:
1. Make sure the selected WiFi network is 2.4G private WiFi network, and is not a public WiFi network requiring credential login on a web portal like the ones at airport.


"Unable to pair" Error with an error bar code:
- Follow the instruction and send us the bar code image.
- Allow 1 business day for us to unlink the camera from your account.
- Add the camera again to your account from the Sense-U app->Setup-> Add Device or the Sense-U app->Setup->Manage Devices->+.

"Account already exists" Error:
1. Register the Sense-U Baby(New) app with a NEW email ID.
2. Send us the error bar code image together with your NEW email ID.
3. Allow 1 business day for us to unlink the camera from your old account.
4. Add the camera again to your new email ID.
* If still no luck, refer to the latest user manual or contact us from the Sense-U App->Setup->Help->Feedback.